We have built a second site and we are currently having trouble with the comment section. There are three separate blogs on the first site (different sections of the company) and the comment form and comments show up fine. When we built the second site, the comment form is set up exactly the same way, however when a comment is submitted it brings up the first sites “page not found” page which it should not have access to in the first place.
After some testing the comment form widget can submit the comments without the “page not found” error coming up. When the comment widget is added is when the problem begins.
Through some of the help forums, it states that “you must configure the production server to receive comments and deliver them to CM1”. Since we can already receive comments through CM1 and it does work properly I am under the assumption it has been set up.
I was not the one that originally set up the blog on the first site, so I am at a loss of where to fix the problem. Is there anything in the original set up of the blog comments that would point to a specific section of the first site in order to place comments?
Sorry to hear your’re having issues with your forms. Can you please point me to the page with the issue, if this is a live page? I would also double check that the form you have on your second site is indeed a ‘Comments form’.
The reason I say that is because our regular Form widget provides the option to redirect to another page with success and error URLs. The ‘Comments form’, however, does not provide this option, so when you submit you shouldn’t see any kind of redirect after submission.
If you have checked both of these items and find that everything looks OK, it would probably be best to bring this into our ticketing system and set up a screen-share meeting. Thanks!
The widget used is the comment form, which at the moment I am using the default settings and fields to ensure it’s nothing that I am adding or removing that is causing the issue.
I’ve also duplicated a separate blog to test so it is not to interfere with the current live site:
Once the submit button is pressed, the page is taken to the 404 page of the main site, then once you re-open the page the comment is displayed in the comment widget even though the moderation settings on the dashboard is set to reject all comments until approved.
In regards to the comments moderation gadget, make sure you have gone to ‘edit settings’ and selected the site that corresponds to your second site. From there, you can click comments moderation. See if that works.
I am also wondering if you are able to create a blank template and page and try adding the comments form and comments widget to both of those. Put the comments form/comments widget on the template level, as opposed to the page level. This would eliminate any possibility of JS, etc. having some impact on your forms.
Once you’ve done that, let me know what you find.
I have exported this ticket to ZenDesk as we’ll probably need to get some more details from your configuration. You will receive an e-mail from me shortly.
For other customers seeing this issue, please be aware that this issue has been filed as a bug and will be resolved by our engineering department.
We do have a workaround, though, and would recommend contacting support at email@example.com for assistance.