Error uploading large file

CM1
1

I know from another post that I am limited in the bulk upload to 150mb, and a bit more if I create an asset first and upload the file.

But, I am getting the following error when attempting to upload a 17mb file:

An error occurred processing the update submitted by session id 544e8691ef711c0dfd45d283b620c248e3c01a0c. An exception occurred while processing the internal request handler call: An error occurred processing the update submitted by session id 544e8691ef711c0dfd45d283b620c248e3c01a0c. [1] S1000: Packet for query is too large (20075153 > 16777216). You can change this value on the server by setting the max_allowed_packet’ variable. INSERT INTO percussion.CT_PERCFILEASSET (CONTENTID, REVISIONID, DISPLAYTITLE, ITEM_FILE_ATTACHMENTX, ITEM_FILE_ATTACHMENT_FILENAME, ITEM_FILE_ATTACHMENT_TYPE, FILEUSAGE, FILENAME, ITEM_FILE_ATTACHMENT_EXT, ITEM_FILE_ATTACHMENT_SIZE) VALUES ( ? , ? , ? , ? , ? , ? , ? , ? , ? , ? ) modify

Is this an issue that needs to be handled with our sql instance, or our server?

Thanks,
Shaun

2

Bump. Status?

3

Hello Shaun,

The first step in this document should help:

MySQL Recommended Settings

If you are still having issues please let us know, and please include your version of CM1.

Regards,
Keith