HTML widget disappeared from editor

CM1
1

I’m creating a responsive site using Foundation and your base template and things are slowly coming together. I’m trying to add content to a page and added an HTML widget in between 2 RT widgets (on the page level) where I added code for a video:


  
<iframe width="100%" height="auto" src="http://www.youtube.com/v/VOq5hf0MsHg?hl=en_US&amp;version=3" type="application/x-shockwave-flash" frameborder="0" allowfullscreen> <br>
    </iframe>   

  

  
<iframe width="100%" height="auto" src="//www.youtube.com/embed/VOq5hf0MsHg" frameborder="0" allowfullscreen></iframe>

As a result, the large version video won’t display on the preview but the small & medium version will. But now I’m unable edit that widget content and can’t even select it to delete it and there’s just a large, white space in Editor mode. I can select all the other widgets except that one.

Any idea how I can edit that widget content and what code may have caused this?

2

If someone can get back to me I would greatly appreciate it. This is a landing page so I can’t just delete this page and start over. I really need to be able to delete the offending widget and asset and am kind of stuck here.
thanks!

3

Hello Debbie,

Sorry for the delay in getting back to you. It sounds like the first thing we want to do is fix this page so you can edit this widget.

One thing that might help is to open and edit the page, then select ‘Disable JavaScript’ from the View pulldown.

If this does not help please let me know. We will create a support ticket where you can send us more information about this page.

Regards,
Keith

4

I have already tried that and it didn’t help.

5

Debbie,

I spoke with Keith and it looks like he opened a support ticket for you, and reached out through that medium. As soon we hear back from you, and resolve this one, we will publish our findings on the community as well.

Chris

6