HTTP Status 500

CM1
1

We have an http status 500 error- please advise:
type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:381)
com.percussion.servlets.PSSingleSignonFilter.doFilter(Unknown Source)
org.apache.shindig.auth.AuthenticationServletFilter.callChain(AuthenticationServletFilter.java:123)
org.apache.shindig.auth.AuthenticationServletFilter.doFilter(AuthenticationServletFilter.java:86)
com.percussion.utils.servlet.PSInputValidatorFilter.doFilter(Unknown Source)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

root cause

java.lang.OutOfMemoryError: GC overhead limit exceeded

2

Stacey,

The “GC overhead limit exceeded” essentially indicates that the CM1 java process has run out of memory. This is usually a pretty easy fix. This help document here outlines the process in order to increase your java heap space:

http://help.percussion.com/publishing…

If you have any hesitation at all about making these changes yourself, I would be happy to create a support ticket for us so I can collect a little more information and get a hold of your config file and make the changes for you.

Let me know.

Nathaniel