Problems with CM1

CM1
1

I’m a new customer with Percussion attempting to install CM1 on a linux virtual machine and I’m having all kinds of problems. My basic steps:

  1. Create the virtual machine and install the OS.

  2. Install VMware tools (not 100% neccessary, but recommended)

  3. Install gawk and sysv-rc-conf

  4. Create user for CM1 install (named mine “cm1”)

  5. Grab the install package and unpackage it

  6. Run linux/setup/SetupConsole.sh

  7. Run Percussion/InstallDaemon.sh

  8. See the pretty interface at http://my_ip:9992/cm

Here’s my story:

My first attempt was with Ubuntu 9.10. I abandoned step 2 (installing VMware tools) after some difficulty and decided to come back to it later. Steps 3-6 were easy, though for some reason it took a while to download stuff, as if my network were throttled. The biggest problem presented when I attempted step 7 (installing the daemon):

# ./InstallDaemon.sh
./InstallDaemon.sh: 111: Syntax error: Bad fd number

# ./InstallDaemon.awk
: command not found: line 1: {
: command not found: line 2:
./InstallDaemon.awk: line 3: syntax error near unexpected token `('
'/InstallDaemon.awk: line 3: `     n=split( SERVER_DIR, path, ":" )

I looked at some code and couldn’t figure out what was wrong, I decided to try another OS – Debian 5. Oddly, Debian ran faster, downloaded stuff faster, and generally worked more like the well-oiled OS that is linux. Everything went fine up through step 7 (no odd script errors), so I decided to try running CM1 as an application (instead of a daemon) to test it out.

I go to the web interface and BAM! there’s my login page. I don’t know what to put in to that login prompt, but there it is.

So I decide to shut down the application and make sure it runs the same as a daemon. After I do that, I go to the web interface and… uh… get a 404 error.

Well OK, let’s try rebooting the server.

Same problem.

Ok, let’s try stopping the daemon to see if running it as an application still works. I stop the daemon (seemingly no problem) and start the application.

Same problem.

Oddly, the error shows up even if I stop the daemon and don’t start the application. Is it possible that the daemon is refusing to stop when it’s told?

I contacted support, but has anyone else run into this problem? If so, did you ever figure out how to fix it?

EDIT: Belay that order, lieutenant! I figured it out. It was a problem with my /etc/rcx.d/ files.

It turns out that the InstallDaemon script creates all kinds of crap in your rc directories that it doesn’t need:

/etc/rc2.d/S20PercussionD
/etc/rc3.d/S20PercussionD
/etc/rc4.d/S20PercussionD
/etc/rc5.d/S20PercussionD

…when all you really need is:

/etc/rc2.d/S15RhythmyxD
/etc/rc2.d/K15RhythmyxD

Not sure why it has all those extra startup jobs, but they cause problems. I moved them to /etc/rcX.d/no.S20PercussionD, rebooted the server, and now I get a login page when I try to get to the web interface. Now I just have to figure out my login information.

2

I think you’re the first Linux install in the field. I’ve forwarded this along here at Percussion so we can start to figure out what’s going on.

3

Glad to hear that you are up and running. We will look into why you had an issue with the daemon.

The readme link after the install has your login information. Here is the link: http://help.percussion.com/cm1/readme

4

I found the login information some hours after I made that first post, and I’ve been working with the template for some time now.

I’ve already got some ideas for new features (or at least features that I can’t find), but I’ll put those suggestions in the appropriate forum.

5

Ok, good. One thing we are doing is putting together a “getting started” area, probably in the help.percussion.com wiki. It will have a downloader for both new installs and updates, and all the exact steps from purchase to logging in all in one place. Also tutorials and better procedural documentation organization are coming over the next few weeks.

If you’d like a GoToMeeting or a call to go over any of these ideas with me, shoot me an email.

  • Vern
6

[QUOTE=vimrich;17040]Ok, good. One thing we are doing is putting together a “getting started” area, probably in the help.percussion.com wiki. It will have a downloader for both new installs and updates, and all the exact steps from purchase to logging in all in one place. Also tutorials and better procedural documentation organization are coming over the next few weeks.

If you’d like a GoToMeeting or a call to go over any of these ideas with me, shoot me an email.

  • Vern[/QUOTE]

Sounds good. I applied for an account on the help wiki yesterday, but it looks like my account hasn’t been enabled yet. There are pages I can’t get to (like the “auto page list widget” page).

I’d like to sit down and chat with some of the developers, but I’m not available until next week sometime.

/tim

7

Hi Tim,

I fixed the problem that was preventing you from seeing some pages in the wiki. I’ve also enabled your account, but you should be able to see the previously unavailable pages whether or not you are logged in.

Thanks,
Jen Perkins, Documentation

8