There should be a UI available to see who has been selected as adhoc reviewers/approvers (i.e., who should be able to act on a content item). For example:
In our single reviewer workflow, if an editor submits an item from Draft to a selected approver, only the selected approver appears to be able to act on the item I believe this is working as expected.
However, there doesn’t appear to be a way to tell that the item is waiting for the selected approver. Is there?
When I view properties, I see the list of Assignees (which are roles). I don’t see that it was assigned to a specific person.
Scenario:
- craig.warsaw (Super_User) creates rffGeneric in the Single Reviewer workflow in the WEPS community.
- craig.warsaw performs the Submit workflow transition.
- The dialog comes up prompting for comments and selected users.
- craig.warsaw selects approver101 (WEPS_Approver) and submits.
- approver101 logs in and sees the item in his Inbox and it’s in the Final Review state - performs no action on it. Logs out.
- approver1 (WEPS_Approver) logs in and doesn’t see the item at all. Logs out.
- Admin adds the Reader role to approver1 (who now has the WEPS_Approver and Reader roles).
- approver1 logs in and can see the item in its location (not in his inbox) and the item is in the Final Review state.
- approver1 tries to act on it (Approve or Rework) and notices that he has no workflow transitions permitted
This is the expected behavior since craig.warsaw selected approver101.
The problem is that approver1 has no clue why he can’t act on it. He sees it is in the Final Review state. He can’t tell that approver101 has the action to act on it. Nobody but craig.warsaw or approver101 knows that approver101 is supposed to act on it.
Is there a way for someone to determine that approver101 is supposed to act on the item?
According to Percussion:
Yes, there is way to check who is assigned to work on an issue.
The information is located in the [CONTENTADHOCUSERS] table.
If an item requires more than one approval, you can see the approval that have been processed in the [CONTENTAPPROVALS] table.
You can build a view like one of the technical support view, that will show you those items that are awaiting approval, and by who on a community basis.