CM1 not loading

When trying to log into CM1 we keep getting ‘Authentication failed. Invalid User Name and/or Password.’

Console.log showing:

2012-11-20 14:39:18,189 INFO [PSServerLogHandler] appid: 0 type: 1 time: Tue Nov 20 14:39:18 GMT 2012 msg: An internal error (end-condition) was encountered. An unexpected exception occurred:
An unexpected exception occurred. The reason was: An exception occurred while processing the internal request handler call: [1] null: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] )) . Please consult the log for further information…
The call-stack was:
com.percussion.server.agent.PSAgentException: An exception occurred while processing the internal request handler call: [1] null: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ))
at com.percussion.server.agent.PSAging.getDocument(Unknown Source)
at com.percussion.server.agent.PSAging.run(Unknown Source)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

2012-11-20 14:39:18,189 ERROR [AgentMgr] An unexpected exception occurred. The reason was: An exception occurred while processing the internal request handler call: [1] null: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] )) . Please consult the log for further information.
2012-11-20 14:43:36,562 INFO [PSLoginMgr] The security provider “BackEndTable/rxmaster” could not authenticate user “Manjit” : org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ));

Manjit,

Can you confirm the Database is online and accessible? If you’re getting the CM1 interface but it’s not able to authenticate, with that error, it might be that the database is unreachable.

Hi Daved

I’m able to access the database via SQL Server Manager, shall I try and restart the server?

Manjit,

If you’re able to connect to the database successfully outside of CM1, I would recommend a restart of your CM1 service as your next step, as doing so will attempt to reestablish a connection to your database. Let us know if this helps.

That’s done the trick, thanks for the help.

No problem, thanks for the update!