Ephox fails to load under latest JRE/64-bit

Rhythmyx Technical Discussion
1

We’ve had a user who previously successfully edited in Rhythmyx report that, when he clicks into an EditLive! field, the editor part-loads and then hangs.

Anyone got any pointers? He’s on Vista Home Premium 64 bit Service Pack 1 and noticed a recent automated Java update, so I am assuming that he’s on 1.6.0_13 - I’m checking that as he is a remote user.

I see that the JRE has recently become available in full 64-bit: any known compatibility issues?

We’ve tried asking him to clear his temporary Java files, but that did not help.

Thanks

2

Just to note that this has been resolved. The user discovered some kind of faulty install/internal conflict between JREs; when he removed his various JRE versions and reinstalled the latest one from the Java site, EditLive! returned to normal behaviour.

Thanks for reading.