In some cases it is necessary to clear the client caches of EditLive and Java on a users machine. If a client user is having problems using EditLive or the Content Explorer, or if you are advised from Percussion Technical Support to do so, please follow these directions. These instructions will give you a “clean slate” with brand-new EditLive and Java caches, and will force a download of the latest Java Certificates from the CM System server.
1: Clear your browser’s cache and cookies. The history does not need to be cleared. (It is recommended that you perform this on EVERY browser that you intend to use with CM System.)
2: Close your browser and verify that no browser processes are running.
3: Load the Java Control Panel, switch to the “Security” tab, click the “Certificates” button, and delete any certificates from “Ephox Corporation” and “PERCUSSION SOFTWARE” on both the “User” and “System” tabs. Click OK to close the “Certificates” window, then OK to close the Java Control Panel.
4: Find the files and folders below for your Operating System, and follow the instructions in brackets.
Windows XP
C:\Documents and Settings\EditLiveForJava.ini [delete the file]
C:\Documents and Settings\en_us_4_0.jar [delete the file]
C:\Documents and Settings\rxEditLiveFormEncodeDecode.jar [delete the file]
C:\Documents and Settings\rxEphoxExtensions.jar [delete the file]
C:\Documents and Settings hes_am_6_0.jar [delete the file]
C:\Documents and Settings[Windows Username]\Local Settings\Application Data\Ephox [delete the entire folder]
C:\Documents and Settings[Windows Username]\Application Data\Sun\Java\Deployment\cache\6.0 [delete everything under this folder]
C:\Documents and Settings[Windows Username]\Application Data\Sun\Java\Deployment\SystemCache\6.0 [delete everything under this folder]
Windows Vista/7
C:\Users\EditLiveForJava.ini [delete the file]
C:\Users\rxEditLiveFormEncodeDecode.jar [delete the file]
C:\Users\rxEphoxExtensions.jar [delete the file]
C:\Users\en_us_4_0.jar [delete the file]
C:\Users hes_am_6_0.jar [delete the file]
C:\Users[Windows Username]\AppData\LocalLow\Ephox [delete the entire folder]
C:\Users[Windows Username]\AppData\LocalLow\Sun\Java\Deployment\cache\6.0 [delete everything under this folder]
C:\Users[Windows Username]\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0 [delete everything under this folder]
Mac OS X
/Users/[Mac OS X Username]/Library/Caches/Ephox [delete the entire folder]
/Users/[Mac OS X Username]/EditLiveForJava.ini [delete the file]
/Users/[Mac OS X Username]/Library/Caches/Java/cache/6.0/ [delete everything under this folder]
/Users/Shared/EditLiveForJava.ini [delete the file]
/Users/Shared/en_us_4_0.jar [delete the file]
/Users/Shared/rxEditLiveFormEncodeDecode.jar [delete the file]
/Users/Shared/rxEphoxExtensions.jar [delete the file]
/Users/Shared/thes_am_6_0.jar [delete the file]
5: Load the Content Explorer in your browser. You will be prompted to approve a Security Certificate; do so.
6: Load a Content Editor that contains an EditLive field, and approve the Security Certificate for that as well.