Customers with current Support and Maintenance agreements can create private support tickets using the Intersoft Percussion CMS Support portal at https://percussionsupport.intsof.com. This topic is for feature / updates to the portal itself.
If you had trouble resetting your portal account prior to the7/31/2023 portal update, you should try the Forgot Password function again to set a password for your account.
Support Portal - Change History
7-31-2023
- Corrected an issue where a Closed ticket wouldn’t transition to Open state when customer responded after the ticket was closed.
- Completed 508 / Accessibility updates for all screens.
- Agent Dashboard has been updated to not include closed tickets by default after updating a ticket.
- Corrected a network issue that was causing some corporate networks to block the Forgot Password and Change Password screens due to a nonstandard backend https port. All portal ports should now be standard https/443.
7-19-2023
- Ticket notification emails now include a link back to the support ticket.
- Tickets generated from email will now include the entire email cc list on the ticket cc list
- Added the ability to merge two tickets into one ticket
7-14-2023
- Corrected a tab order issue on the add/edit user screen
- Fixed an issue that was preventing file attachments with .SQL or .xml files from being added to a ticket.
- Ticket URLs now include the ticket id to allow for bookmarking individual tickets
- If a registered user completes the New User form, they will now be redirected to the Forgot Password screen.
- Added support for adding Code Blocks to the Rich Text editor
- Fixed an issue that was preventing multiple file attachments from being added to a single ticket comment.
- Improved the Dashboard view for customers to show any non-closed tickets by default.
- Added the ability to remove a file attachment from a ticket.
- Improved the messaging on validation errors for required fields on the new ticket form.
7-11-2023
- Fixed the error message when a de-activated user attempts to reset their password
- Decreased the delay between ticket updates and outbound email notification
- Added a statistics graph to the Agent dashboard
- Ticket comment dates and times will now be shown in the user’s time zone instead of UTC time.
- Fix an issue that was prevent an inactive user from being re-activated.
- Default ticket filter change to “My Tickets” in Ticket Details page
- Fixed the telephone number in the chat bot AI knowledgebase, to +1-443-535-1889
- Ticket Dashboard now supports pagination
- Fixed an issue where refreshing the Dashboard would drop all filters and return all tickets
- Tickets will now auto-update to Open from Pending if customer has not responded in 3 business days.
- Added the ability to copy User Name, and Email to clipboard from user list
7-5-2023
- Primary Contact and Organization may be changed on tickets by Agents
- Captcha removed from Forgot Password form as it was incorrectly blocking some users.
- Email notifications may now be silenced when Agents perform ticket updates.
- Comment formatting was improved to allow for rich text format in ticket responses
- Session timeout was shortened and timeout will return user to the login screen
- Dashboard sort order now defaults to last modified first
- Add the ability to CC emails for people who are not registered portal users
- Allowed file types list expanded to allow more file types
- Support for adding inline images added to the comment editor
6-30-2023
- Initial release