I’ve got a page in Percussion (our homepage, unfortunately) that stalls out on load indefinitely, preventing us from making any changes to it. I have tried logging in with different users, copying the page, restarting Percussion, but have had no success accessing the page.
Able to send any Percussion files needed.
Good afternoon Mattheys,
Feel free to respond in the open Technical Support ticket if you prefer.
Director of Technical Support
The page editor.
I am unable to interact with the page at all to do anything other than try to open it, unfortunately.
Do you see any errors in the browser console when attempting to open the page?
I am unable to interact with the browser, or anything at all, while the page is trying to load (and never does).
I have removed all Meta data from the template, but the page still does not load correctly.
Note from Matthew - Great job!
Our hunch was that the issue was with an HTML widget on the page. So what we did was copy the template (for safekeeping), remove the HTML widget from it, get into the page, edit the unused HTML widget with new code, and then switch back to the original template to fix it.
We are still not sure what exactly in the code caused the page to not load. My best guess is maybe a comment command wasn’t ended correctly.
Thanks anyway for the help!