Search not finding content more recent than Friday

Rhythmyx Technical Discussion
1

We have suddenly developed a problem on our production server so it has high impact - can anybody help?

When doing any kind of search we are unable to find any content created after Friday 6th August. There are also some notable peculiarities with Rhythmyx shutting down and starting up (involving the SE) which may or may not be symptoms. Pasting the lines below:

  1. Shut down.
    Rhythmyx isn’t coming down cleanly and again it seems to be the search engine that is at fault. When shutting down, it hangs at:
    2010-08-10 10:12:38,375 INFO [Server] Shutting down search engine.
    2010-08-10 10:12:38,375 INFO [FTSIndexQueue] Shutting down index queue

This necessitates going to task manager and killing it from there. The next line should be (copied from the log file output during a clean shut down):
2010-07-28 10:48:32,296 INFO [Search] Shutting down search API.
2010-07-28 10:48:32,437 INFO [Search] Waiting for search server to shutdown.
2010-07-28 10:48:38,406 INFO [PSSearchEngineImpl] Search engine shut down cleanly (or wasn’t running).

  1. Bringing it up.
    The attached file contains the error message that appears when Rhythmyx is being brought back up again, again it seems to be the search engine at fault. If there’s a search cache somewhere that we can clean out as Simon says, then that might very well be the place to start.

We are also seeing that for just about every piece of content we getting errors during full publishes. Typical bunch of errors shown below:

2010-08-10 19:01:49,562 WARN [PSAssemblerUtils] No finder defined for slot custom defaulting to sys_RelationshipContentFinder
2010-08-10 19:01:49,921 WARN [PSAssemblerUtils] No finder defined for slot custom defaulting to sys_RelationshipContentFinder
2010-08-10 19:01:50,453 WARN [PSAssemblerUtils] No finder defined for slot custom defaulting to sys_RelationshipContentFinder
2010-08-10 19:01:51,078 WARN [PSAssemblerUtils] No finder defined for slot custom defaulting to sys_RelationshipContentFinder
2010-08-10 19:02:00,968 WARN [PSNavHelper] Didn’t load node for image id 37635
2010-08-10 19:02:01,078 WARN [PSAssemblerUtils] No finder defined for slot custom defaulting to sys_RelationshipContentFinder

If anybody has come accross this before or know anything we can try to fix it/diagnose it, please let me know.
Steve

2

Steve,

Please report this to Support: support.percussion.com

Regards,
Nick

3

If you attempt to manually queue a single item created after the 6th, do you get any errors on the server console?

Regarding the assembler utils errors - most slots require a content finder. Open the slot named ‘custom’ in the workbench and set the appropriate finder (you may have to find a content item using this slot to determine what the correct finder should be.)