We primarily import users from AD when adding new users. When a user’s username is changed in AD, the system no longer allows them to log in with either name. This makes sense, but there doesn’t seem to be a way to update their username in CM1. Additionally, if we add their new username, it’s like they have a new account and they lose all their personalized settings.
What is the best practice for handling changes to usernames that have been imported from AD?