Updating Usernames

1

We primarily import users from AD when adding new users. When a user’s username is changed in AD, the system no longer allows them to log in with either name. This makes sense, but there doesn’t seem to be a way to update their username in CM1. Additionally, if we add their new username, it’s like they have a new account and they lose all their personalized settings.

What is the best practice for handling changes to usernames that have been imported from AD?

2

Hi Jeff,

There is currently no way to update an existing LDAP user name in CM1. You would need to add the user as a new user in the CM1 Admin/Workflow window. Before deleting the old user name from CM1, it might make sense to mirror the settings for the new user from the old user. You might just need to copy the roles for the user as a start.

Please let us know if you have more questions.

Regards,
CW